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How do I get a walker if I have a disability in Norway?

1. Who can get help to get a walker?

You may be eligible if you have a long-term and significantly reduced level of function (more than 2 years) that means you need an aid for walking or getting around. 
The aids cover both home use, at the workplace, education and leisure. 

2. What is considered an assistive device, and can a walker be covered?

An assistive device is an object or intervention that makes daily life activities easier as a result of a functional impairment. 
A walker typically falls under mobility aids / walking aids, which can be covered either through loans or support from NAV - the Norwegian Centre for Assistive Devices. nav.no

3. Should I buy the rollator myself or can I borrow it?

In Norway, the main rule is that assistive devices that cover a long-term need are loaned out free of charge through NAV's assistive device centers. 
If an assistive device is not available via loan, in some cases you can get it subsidy for the purchase of assistive devices.

4. How does the application process work?

  • Contact your municipality or NAV Assistive Devices Centre for needs assessment and guidance. 

  • A professional (for example an occupational therapist/physiotherapist) will assess your need for an assistive device. 

  • You submit an application on the correct form via NAV or the municipality, with documentation of disability and needs. 

  • NAV / The Norwegian Centre for Assistive Devices processes the case and makes a decision; you will be notified in writing. If the application is rejected, you have the right to appeal. 

5. What must be done? documented in the application?

  • The diagnosis or functional impairment that leads to the need for an assistive device.

  • That the need is permanent/long-term and that the aid is necessary for maintain/improve activity or participation.

  • That other solutions are not sufficient.

  • That the rollator is adapted to your needs (indoors, outdoors, terrain, medical requirements).

6. What about cost and payment?

If an assistive device is loaned out via NAV/the municipality, there is normally no deductible for the aid itself. 
If you receive a grant for purchase, there may be a requirement for a deductible or upfront expense, which can later be refunded. This varies.

7. Can I get help with an assistive device that provides access to work or education?

Yes – assistive devices that are necessary for you to be able toget into work or education, may be covered by the scheme.
If the rollator helps you to meet at work or move around the work environment, this should be stated in the application.

8. What happens when you change jobs or move?

If you move to another municipality, or your workplace changes so that your needs change, you should contact the NAV Assistive Devices Centre in the new municipality for a new assessment. The aid will accompany you in temporary situations, but in the event of a permanent move, the scheme must be reassessed.

9. What if I am rejected?

You will receive a written decision with reasons. You have the right to appeal and a deadline (usually 6 weeks) to NAV's appeals body.
It may be useful to ask for a new assessment or get assistance from an occupational therapist or patient organization.

10. Practical tips when choosing a rollator

  • Choose a model that suits you (terrain, surface, brakes, height adjustment).

  • Get the opportunity for testing via the municipality or the assistance center.

  • Ask for guidance on use and maintenance – Correct use provides safety and increased benefit.

  • Keep documentation and decisions - you may need this if your needs change later.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

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Troubleshooting

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Product Reviews    

  • Very satisfied - good stability…

    Since my father has the Veloped, he's been walking more and in a much safer way. It makes him feel much safer while walking.

    We are very satisfied with the Veloped and very happy we bought it. Compared to other walkers (we also had an extra rollat…

  • This has proven to be better than expected…

    I did a lot of research about rollators as I have many disabilities with my base condition being HMS. I also have some cognitive challenges now as well as balance issues and my specialist appointments are not until 2022. Some of my balance issues hav…

  • Both Trionic buys have been absolute godsends.…

    Just a few words of praise for my Trionic Walker.

    I fell Friday week ago and broke my hip. I am 67 and have Post Polio Syndrome. I own both Walker and Veloped but following surgery and half hip replacement my Walker has really come into its own. M…

  • Stable freedom of movement with optimal braking…

    Without a walker or two-sided crutches, I am permanently bound to a location. I have tried several rollators over the years, such as the Nitro, the Topro Troja and the Alevo Carbon.
    The biggest weakness of all rollators are the brakes.
    Had been ogl…

  • Your products and customer service are in a class of their own!…

    Trionic's customer service couldn't have been more accommodating if they tried. They helped me choose the right assistive device for my individual needs. My foldable Walker 12S rollator meets my needs for stable support and transportation that feels …

  • Based on excellent experiences with the Veloped and the Walker…

    Based on my excellent experience with the Veloped, I also bought the Walker for my mother to use in the city. So far, my mother is completely satisfied with both mobility aids. Both walkers are robust, well-designed and make a very good impression.

  • Many thanks for all the help and to a superb walker!…

    Hi Trionic!
    I am super happy with my walker which I picked up in your showroom in Sweden !! Suddenly I could walk almost normally with it. Fantastic!
    Tested myself to different settings when I drove up in Gysinge (Sweden) on lawns and footpaths and…

  • Getting back into the garden…

    The Veloped Trek has allowed me to get back into the garden, see the plants, even prune an overgrown bush, hang out washing (exciting) and just experience my large backyard again.

    MS limits me in many ways, so the ability to safely walk on grass …

  • Very good product, expectations fulfilled!…

    Hans-Peter Böttcher, born 1950.
    I was researching walking aids online and came across the TRIONIC products.
    Since I am very active, being out in nature a lot and also want to continue to do so. Therefore, I chose the VELOPED. I am very satisfied wi…

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