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Who provides a guarantee when I order a Trionic rollator online?
Trionic provides its customers with all the necessary warranties for its products. During the guarantee period, we will help you with instructions and support so you can either change a detail on the Trionic rollator yourself or with the help of a friend, or get it fixed at your local bike repair shop. We will cover any warranty expenses.
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Read and discover more about our premium quality rollators
Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators
Products and services
General
- What is BioKork?
- Can a rollator be taken to the cabin when I fly?
- Where is Trionic made?
- At what height should I push my rollator?
- What is the safest rollator?
- Why is one front wheel on the Veloped higher than the other?
- What are the advantages of an all-terrain rollator?
- Is the rollator assembled on delivery?
- What is the difference between Trionic Walker and Trionic Veloped?
- How do I determine the right grip height of my rollator?
- How do I detach/attach the Walker seat cover?
- Why do my hands hurt when walking with a rollator?
- What are the benefits of rollators?
- Does Trionic offer a guarantee?
- Compare the Trionic Veloped and a Trionic Walker on bumpy surfaces?
- What is the best way to fly with a rollator?
- Do all Trionic Velopeds and Walkers come fully assembled?
- Does Trionic Veloped provide seating?
- Which grips should I choose?
- Which tubes should I choose?
- What is the Trionic Quality Mission?
- How to measure the hand grip size?
- Where can I find videos about the products?
- What is proper air pressure for my Veloped/Walker tyres?
- Can I leave my Trionic outside in all weathers?
- How to change the Veloped Climbing Wheel settings between the terrain- and city-mode?
- How much weight can the rollator hold?
- What is the width of the Walker/Veloped rollators?
- Who will take care of maintenance or repairs on the Walker/Veloped?
- How to pump up Trionic rollator tyres?
- Can I take my Trionic Veloped on a plane?
- What are the dimensions of the rollator Walker?
- How do I fit a monopod to my Trionic rollator?
- Can the Trionic Walker be used during winter on the snow?
- Are you able to install the brake on the Walker before delivering it?
- Are larger wheels better on a rollator?
- Is the rollator foldable?
- Are Trionic rollators and mobility walkers suitable for people with arthritis?
Veloped
- Is the textile kit for the Veloped included in the delivery?
- How to use and attach the integrated rain cover?
- How do I change the grips on my Veloped?
- Is a Veloped equally as stable as a 4-wheeled rollator?
- What is a Veloped?
- Which Veloped-tyres should I choose?
- How heavy is the Veloped?
- How to put the Veloped into the car trunk?
- Why is the Veloped stated to be a three-wheeler, but it has four wheels?
- How does the Cane holder work on the Trionic Veloped?
Walker
- How do I change the grips on my Walker?
- Can You Use a Rollator on Grass?
- Can You Sit on a Rollator and Be Pushed?
- Can Rollators Prevent Falls in the Elderly?
- Who Should Use a Rollator?
- How to Control the Speed of Your Rollator?
- What are benefits of using a rollator?
- Why must all wheels be on the ground when walking with a rollator?
- How do I detach/attach the Walker basket?
- Which backrest should I choose?
- How heavy is the Trionic Walker rollator?
- Can I use the Trionic X-Country Tyres on the Trionic Walker?
- Which rollator tyres should I choose?
Services
- Change an inner tube on a Trionic rollator – Assembly Instruction
- Replacement of Trionic Walker latch – Assembly Instruction
- How do i adjust the brakes on my Veloped/Walker?
- How do I adjust the brake cable tension on my Veloped/Walker?
- My brake is worn out, how do I change it?
- Customer Service Opening Hours
- How to remove and replace the tyre on 9-type Walker?
- What tire pressure should my Trionic rollator have?
Rehabilitation and support
Trionic Walking
Customer support
Orders and deliveries
Orders
Delivery
Purchase and Payments
Payments
Purchase
- What is a free choice system?
- Do you also work with pharmaceutical stores in Germany?
- Can I use a doctor's prescription for this walker?
- What if my PayPal payment did not go through?
- Are the Trionic rollators covered by insurance in the USA?
- Are the Trionic rollators covered by insurance providers in Canada?
- Are the Trionic rollators covered by insurance providers in Australia?
- How is Social Security coverage handled in France?
- How to use a Promotion Code?
- The e-mail address for logged in
- Where can I find a dealer or shop of Trionic products?
- Where can I buy reliable mobility walkers near me?
- What mobility walker models are recommended for daily outdoor use?
Buy with Klarna
NDIS
VAT Relief
Troubleshooting
Walker
Veloped
General
Membership & Rewards
Membership
- How do I sign up for Trionic Rewards?
- Who is eligible to join Trionic Rewards?
- What am I agreeing to by joining Trionic Rewards?
- Can Trionic Rewards be terminated?
- Can my Trionic Rewards benefits ever change?
- I already have an account. Do I need to create a new one to earn rewards?
- I have an old or multiple email addresses and want to combine my accounts & earnings?
- Does it cost anything to begin earning Trionic Rewards?
- What is Trionic Rewards?
Referrals
- I referred friends to Trionic before the Trionic Rewards program existed. Do I not get anything for it?
- Where can I find my referral link?
- Can I refer customers from other countries?
- How can I track the status of my referrals?
- How do I refer a friend?
- What if I refer someone who forgets to use my referral code?
Benefits
Rewards Credits
- Do my Credits and benefits have any cash value?
- What happens to my Trioinc Rewards Credit if I return a product or if an order is cancelled?
- Is there a limit to how much Rewards Credit I can earn?
- Does Trionic Rewards Credit expire?
- I’ve referred several friends but haven’t received Rewards Credit for it. Is there something else I need to do?