How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • A winning vehicle through and through!…

    This was said by the two-wheel specialist from Luneburg who recommended its purchase to me, and who emphasised the quality of the workmanship, the excellent braking system and the first-class components (brake levers, etc.).…

    Rollator Walker 12er M/L navy/black/red
    by Ernst-Dietrich Feddern
  • Very good quality…

    Expensive but worth the quality of life it brings. As opposed to an ordinary walker. The first day I walked 5 miles around an indoor shopping mall. I was tired at the end of it. But something I could never have done before. I have used it on rough gr…

  • Sturdy Product -…

    Since I got a new car I was finding it more difficult to get the walker in and out of the boot area. Keeping the walker inside the cover has made moving it much easier. It also means any muck on the wheels doesn't transfer to the car before I get th…

    Walker Transport Bag
    by Marie Smith
  • I am very happy with the Veloped Tour…

    I now enjoy walking again. I walk more safely and don't put as much strain on my joints as with the walking poles. I also cope better with the uneven paths. It's also ideal for shopping.…

  • Buying a ROLLATOR…

    Did a brochure request which arrived promptly from Sweden - why can’t local companies manage this!

    Realised I would be a questionable size in terms of fitting their machines. So I rang and got through almost immediately and had an extremely inform…

  • Personal aid and fast delivery. My best INVESTMENT…

    Praise to you who invented the Veloped!
    I have COPD FEV1 23%, and thanks to the Veloped I can get out in the forest to pick mushrooms and blueberries. Walked several running tracks. Had sore muscles in the hips in the beginning. Because it's so easy…

  • Becoming Independent…

    I bought my Veloped in July 2021 and I have never looked back. Having suffered with a back and balance problem for several years, walking with the Veloped keeps my back straight and I am no longer concerned about my balance as the frame gives me conf…

  • Strongly to recommend.…

    Finally, my husband and I can walk on uneven paths. The Veloped is really worth the money. It's a bit difficult to take it with you in the trunk to go to a doctor’s visit, but we have a small walker for that.

    We don't want to be without our Velope…

  • A liberation!…

    My Trionic has liberated me. A walk with the dog has become a pleasure again. I easily and smoothly can walk on woodland trails, even soft beach dune sands, and a trek in the hills along pebbly paths is possible too! But it's convenient and cool to w…

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