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How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • All Terrain Walker…

    This walker has been extremely sturdy and has been used over very challenging ground. Without this walker, we would not have been able to go on the walks we have or have seen some beautiful sites. We have put it through some difficult tests and it ha…

  • Recieved my Trionic Veloped Trek……

    Recieved my trionic veloped trek yesterday, its a bit of a beast compared to usuall rollators but so much easier and more comfortable to use. Today i went on a 2hr walk with my old dog(who approves of the front basket when his little legs are tired),…

  • 14' wheelsets

    The wheelset is very easy to replace.…

  • Independence Restored…

    The Walker arrived very quickly and ready to use straight out of the box.
    The manoeuvrability, easy adjustment, comfort of the handles and especially the 14inch wheels have restored a level of independence and security that I thought was gone foreve…

  • A massive improvement in my life…

    I got my 14 inch Sport Veloped in September. It has been a massive improvement in my life. I am able to enjoy the wonderful countryside I live in. I am waiting to have my knees replaced. A superb buy!…

  • Fantastic, it gives me the confidence to get……

    Fantastic, it gives me the confidence to get out and about. I am still able to walk and it’s prevented me having to go in a wheelchair.…

  • Lockdown…

    The lock is strong and secure. It took me a little while to use it correctly as it has a very strong wire and it can be a bit stiff to manoeuvre in place. Now I am used to it and I appreciate how safe it keeps my Tourer.…

    Wire Lock
    by Glynis Bebb
  • Thank you…

    Received my Trionic this week and am very impressed, improved my mobility.…

  • Excellent quality…

    Walker has proved an excellent investment allowing my wife more freedom and confidence walking outside.
    Sturdy construction although a little heavier than most competitors.…

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