Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 9 23

    Fabulous buy…

    Extremely efficient. Easy to order, delivered within the week. Informative online chat with a query. It’s given my husband independence. A really great piece of equipment. Money well spent. Thanks so much.…

    Trustpilot
    Rollator Walker 12er M/L black/black/gray
    by Bridget Shone
  • 23 8

    Really good…

    Very good, accurate and quick responses over chat, always very friendly, fast delivery, clear and punctual. all accessories were mounted on the Veloped, all you had to do was put on the tires. The Veloped is just great, my daughter has a lot better q…

    Read the Full Review 
    Trustpilot
    Veloped Sport 14er M black/white/white
    by Hannelore Fischer
  • 1 7

    Rollator…

    A wonderful device!
    This purchase was one of the best purchases of my life. As a severely disabled person, I have used several "health insurance rollators".
    The new Veloped has improved my quality of life enormously.
    This Veloped really gets me t…

    Read the Full Review 
    Veloped Trek 14er M navy/black/yellow
    by Kurt Schröder
  • 13 18

    Veloped Tour: an excellent product from an excellent company…

    The concept, build and design of the Veloped Tour are of unsurpassed excellence, as is customer service. Meticulous, careful attention has been given to even the smallest detail and to the quality of the materials used. It is easy and quick to make a…

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    Trustpilot
    Veloped Tour 12er M black/reflex/red
    by MB
  • 10 11

    Absolutely love my new Trionic 4 wheel……

    It’s so easy to walk with, the 14inch wheels are great for the smaller curbs.
    I like the way that the two front wheels are always together, it makes a huge difference.
    I would certainly recommend this product.

    The customer service I received was…

    Read the Full Review 
    Trustpilot
    Rollator Walker 14er M/L green/black/red
    by Lesley Watkins
  • 8 10

    Top class rollator…

    The Veloped Sport 12er I ordered arrived super packed and the assembly was done in a few minutes. The safe and reliable brakes are particularly noteworthy. Thanks to the pneumatic tyres and the handles, there is no pain in the upper arm, shoulder and…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er L navy/red/white
    by Jörg Großmann
  • 18 10

    Veloped Sport 12"…

    I am extremely satisfied with my Veloped Sport 12er M navy blue / red / white. So far, I have only used it for walks in nature and therefore mostly in a moorland with many transverse, exposed tree roots and boggy, soft passages. My Veloped overcomes …

    Read the Full Review 
    Trionic
    Veloped Sport 12er M navy/red/white
    by Eckhard Riedel
  • 1 8

    Walks through farm land…

    We live in the country where hard surfaces are rare. My husband is able to walk through grassy and tilled fields. This is very important to him. He is able to get outside exercise if the weather cooperates. We are happy with the Rollator 14er.…

    Rollator Walker 14er M/L black/black/gray
    by Dorothy Farley
  • 15 7

    Les Connett…

    I wanted an all-terrain rollator and researched the market, eventually selecting the Trionic 12er. The design and construction are impressive, and I have been very pleased with the functionality of the product. Expensive, but very good for my purpose…

    Read the Full Review 
    Trionic
    Rollator Walker 12er M/L black/black/gray
    by Les Connett

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