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Terms & Conditions (CA)
These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada (c/o Dual FX Ltd.) on Trionic's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand. The version of the terms and conditions which apply to your order is the one that is available online at the time of your order.
Prices
All prices are displayed in Canadian dollars (CAD). Applicable sales taxes are calculated based on the delivery address and will be shown at checkout before you complete your order. Shipping charges, if applicable, will also be displayed at checkout.
Ordering
You can order online in our webshop, over the phone 1-778-433-1570, or via e-mail to [email protected]
Payment
Customers can choose between the following payment methods:
Credit and debit card
Credit cards are the most widely used online payment method in the world. Customers receive a line of credit and pay back the amount they spent in one go, generally at the end of the month.
Using a debit card and credit card are similar. However, unlike credit cards, debit cards take funds directly from the customer’s bank account. Some customers prefer paying this way as they’re able to track their purchases in real-time.
Trionic supports all the world’s leading credit and debit card brands. Currently, we support:
- Visa
- Mastercard
- American Express
- Cartes Bancaires
- CartaSi
All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secureand encrypted. No credit card numbers are saved. We use the latest in safety technology (3D-secure) when it comes to online credit card payment.
PayPal
Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.
Paypal offer a range of payment options when using the Paypal payment option:
- Pay Direct – Use your debit- /credit card or bank account to pay through PayPal
- Paypal Balance – You can pay with a balance if you have a PayPal Balance account.
Advance/Prepayment
After you have placed your order, you will receive an email with payment instructions and an account number. When we have received your payment, your order will be shipped.
Delivery
Deliveries usually come within three (3) work days, counting from the order or purchase date. All of our packages are insured during shipping. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a confirmation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.
UPS Money-Back Guarantee
For certain services and selected destinations UPS offers a free money-back guarantee. To find out if it applies to your shipment, go to 'Calculate Delivery Time' in either the Shipping or Resources section at www.ups.com and key in your shipping details. Alternatively, it can be obtained by contacting your local UPS Customer Service.
The UPS Money-Back Guarantee does not apply for oversized packages (purchases containing either a Veloped or Walker) and will not be subject for the money-back guarantee refund.
14-Day Return Policy
We offer a 14-day return policy. As a customer you can cancel your purchase within 14 days after you have received the product, without giving any special reason. Your right to cancel a purchase for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to actually send the goods back to Trionic.
This provided that the product and its original packaging are in unaltered condition, i.e. unused and not destroyed or damaged. You may not use the product but you may of course carefully examine it. We reserve the right to claim compensation if the product has been used in a more extensive way or if it has been damaged. Please also note that if the value of the goods has been reduced as a result of you handling the goods more than necessary (more than you would do in a shop), we may also deduct a sum corresponding to the reduction in value.
You can cancel your purchase either verbally/in writing (by phone, letter or email), or by returning the item. The right to cancel the purchase agreement applies at the earliest from the time when the purchase agreement came into force and when you received this information. The right to cancel the purchase agreement requires that the product or cancellation was sent in a timely manner. The cancellation or returned item must be sent to:
Trionic Canada c/o Dual FX Ltd.
110-832 McCallum Rd.
Langford, BC, V9B 7A8
CANADA
[email protected]
1-778-433-1570
Shipping costs are non-refundable
If you receive a refund, the cost of shipping will be deducted from your refund. For small orders under 200 EUR, Customers may be responsible for paying shipping costs for returning an item at the discretion of the seller. Shipping and handling costs are non-refundable.
For any order within the EU exceeding a value of 200,00 €, Trionic Canada will bear the shipping cost of the return, provided that the item is returned in its original condition, as well as kept in its original packaging. For any order at a value less than 200,00 €, the buyer/customer is responsible for the return shipping cost.
Ownership Rights
The goods shall remain property of Trionic Canada until complete payment is received.
Guarantee
Trionic Canada offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear: tyres, inner tubes, brake pads, brake cables, brake drums, grips and textile parts. Our warranty is valid from the purchasing date. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Possible transport costs are not included.
Errors
Trionic Canada reserves that it may make possible mistakes on the company website. Trionic Canada maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic reserves the right to stop selling products as well as to change the products offered in its inventory.
Force Majeure
If a party is kept from fulfilling its obligations due to circumstances over which the party had no control, like lightning, working conflict, fire, changed government provisions, government intervention as well as incorrect or delayed service from subcontractors due to circumstances stated, it shall be considered grounds for extension as well as relief from damages and other possible consequences.
Protection of Personal Information
All personal information is handled in accordance with GDPR. The data necessary to complete a transaction is saved and submitted, within the context of delivery, to in-store participating companies. To learn more, the User may consult the Privacy Policy.
User Accounts
When You create an account with us, You must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our website.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Disputes and Choice of Law
These Terms and Conditions are governed by the laws of Sweden, without prejudice to any mandatory consumer protection rights that you may have under the laws of Canada and the province or territory in which you reside.
If a dispute arises, we encourage you to contact Trionic first so that we can attempt to resolve the matter directly.
Canadian consumers may also contact the consumer affairs office in their province or territory for information about their consumer rights and available complaint resolution procedures.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You. You agree that the original English text shall prevail in the case of a dispute.
Contractors
Trionic Canada c/o Dual FX Ltd. 110-832 McCallum Rd. Langford, BC, V9B 7A8 CANADA
Latest update: Aug 24 2026