Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 7 11

    Bought for mother, she loves it.…

    My 87-year-old mother with a false hip and two false knees saw this and thought it would be far more comfortable than the standard one she has. She loves it. Easy and comfortable. Goes up kerbs easily. Not small to pack away or get on buses but great…

    Read the Full Review 
    Trionic
    Veloped Trek 14er M navy/black/yellow
    by Mike Jessop
  • 10 1

    Peggy Hollick…

    Due to ongoing health problems, Maurice (as my 12er has been dubbed) and I have not had as many outings as I would have wished but on each occasion, he has not let me down on the rough, uneven ground, whereas my conventional Rollator would balk at th…

    Read the Full Review 
    Veloped Tour 12er M black/reflex/red
    by Peggy Hollick
  • 24 14

    Trionic 14er Walker…

    This is a great walker...very well made and design...great walker if you are 2 meter tall like me...thanks again for the team at sweden for all your help.

    from Steve
    Brisbane, Australia…

    Trustpilot
    Rollator Walker 14er M/L green/black/red
    by Steve Gregory
  • 8 8

    I have been meaning to write for some time to thank you!…

    I have been meaning to write for some time to thank you for all the help my Veloped gives me - I use it for hanging out the washing and fetching peat from the shed as well as walking on the mostly rough terrain here on the Isle of Barra in the Wester…

    Read the Full Review 
    Trionic
    Veloped Trek 14er M green/black/orange
    by Cindy
  • 8 3

    Changed My Life…

    I have a balance disorder. The Rollator Walker is great for so many reasons. It is very sturdy, engineered to turn easily. Gives me independence that I had lost. I bought an extra one so that I have one in the car and one for the yard.…

    Rollator Walker 12er Size S Red w. black/black/grey
    by Laurie Kelson
  • 11 7

    Great communication and product review…

    Great communication, from my order being placed to the extras I placed at a later time. I felt like I was part of a family that listened to all my concerns because this was a large investment in my mobility they themselves were brilliant. This Velope…

    Read the Full Review 
    Trustpilot
    Veloped Tour 14er L black/reflex/red
    by John Stancombe
  • 13 32

    Trionic Walker…

    My father struggles to move. With the Walker he has now the best rollator on the market and can move safely on any surface. The Walker looks very beautiful, it is superbly manufactured and Mr. Kindberg's service is exemplary.…

    Trustpilot
    Rollator Walker 12er M/L black/black/gray
    by Juergen Tacke
  • 12 0

    The Veloped is the best walking aid you could have…

    It was a lucky shot that I found the Veloped online, I fell for it immediately. The Veloped gives the best support you could imagine, it is much better than both walking canes and crutches, you can relax when you’re walking, it rolls very easily and …

    Read the Full Review 
    Trustpilot
    Veloped Sport 14er M black/white/white
    by Örjan Johansson
  • 9 9

    Frömbling family, Winkeldorf (district of Rotenburg/Wümme) and Osnabrück…

    TOP product, highest satisfaction, 100% recommendable!
    This real all-terrain rollator gives back to our 98-year-old father the mobility he had 2 years ago, before his hip operation.
    Really all-terrain, no more worrying about pine cones or roots on …

    Read the Full Review 
    Veloped Tour 14er M black/reflex/red
    by Heinrich H. Frömbling

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