Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 14 1

    Very stable even on bumpy terrain…

    The Walker is very helpful on cobblestones and forest paths, yet still relatively light, and a bit bulky in the car boot.…

    Trionic
    Rollator Walker 14er M/L black/black/gray
    by Ulrich Schmoch
  • 16 23

    Trionic Walker 12er…

    My 87 year old mother is thrilled with her new walker. Instead of rattling along uneven footpaths and struggling up and down kerbs she now glides effortlessly over all the bumps and up high kerbs. Nothing like this wonderful walker is available in Ir…

    Read the Full Review 
    Trustpilot
    Rollator Walker 12er M/L navy/black/red
    by Janice Moorhouse
  • 10 7

    Veloped Trek is an excellent help…

    With the Veloped Trek I can walk longer distances again with pleasure. It helps me to get upright so that I can breathe better again. Above all, I appreciate that with the Veloped Trek I can walk again without much effort along paths in the park, for…

    Read the Full Review 
    Trionic
    Veloped Trek 12er M green/black/orange
    by Beate Wittkopf
  • 1 11

    Love the walker, thank you…

    Thank you so very much. The Veloped walker arrived for my son yesterday. The whole experience of ordering, receiving and using this walker has been excellent. The advice we got before ordering was so important and I am grateful to Stefan for his help…

    Read the Full Review 
    Trustpilot
    Veloped Trek 14er M navy/black/yellow
    by Dawn Benson
  • 13 13

    Rollator Walker 12er…

    I have long searched for the right walker that could be used for walking on uneven ground. My husband has Parkinson’s, and he can't take a single step without a walker. We are very satisfied with this model. We now have many more opportunities to go …

    Read the Full Review 
    Trionic
    Year model 2016 – Rollator Walker 12er M/L black/black/gray
    by Werner Witte
  • 0 8

    Robust innovative products…

    Good products, long life, sturdy and durable. Good design features.…

    Trustpilot
    Rollator Walker 12er Size S Red w. black/black/grey
    by Fiona Balloch
  • 11 16

    Major benefits over rough ground…

    My Veloped Sport has had major benefits above & beyond my old standard rollator. Walking out in woods with the dogs no need to steer around rough areas, just push & go.
    Walking over my horse's field is easier, doesn't get stuck in rough ground & Chr…

    Read the Full Review 
    Trionic
    Veloped Sport 14er M black/white/white
    by Ann Farthing
  • 14 1

    Good concept for replacement…

    I needed to replace a brake lever because the thread for the clamping screw was worn out. I looked for the instructions on this site and have to say it was super simple to replace the lever. Simply remove the handle, pull off the brake lever, remove …

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    Trionic
    Veloped/Walker brake lever RIGHT
    by Jürg Frey
  • 11 1

    I am happy…

    I am still practising. It works quite well on both paved and unpaved paths. I'm happy to have it, because it is safe.…

    Rollator Walker 14er M/L black/black/gray
    by uwe janß

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