Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 0 1

    My travel walker…

    I bought the Trionic Veloped a few years ago for the outdoor use, specifically to walk my dog over rough terrain. After my dog and I got a bit older (almost 15 and 70 years old), I also bought the Walker 9er to be used indoors and as a 'travel walker…

    Read the Full Review 
    Trionic
    Rollator Walker 9er black/black/gray
    by Andrea Jagodzinski
  • 11 10

    I know I have gained a lifetime of freedom.…

    I am a twenty six year old woman, born with a mild spastic tetraparesis (a lighter form of cerebral palsy). It affects both my hands and legs: despite years of physiotherapy, I was only able to walk arm in arm with a carer. I found out about Trionic …

    Read the Full Review 
    Trustpilot
    Veloped Tour 14er M black/reflex/red
    by ELENI EVANGELOU
  • 9 1

    Absolutely Marvelous…

    My Trionic Trek helps me travel to places on-and-off sidewalks, roads, and trails. Even in deep snow. I am especially fond of knowing that I have the absolute freedom of walking alone ANYWHERE within a ten-mile radius of my home (during the long dayl…

    Read the Full Review 
    Trionic X-Country Tire 14 x 2.2"
    by William Abnett
  • 8 1

    I searched for a long time and found the……

    I searched for a long time and found the right one. I also had a great consultation with the German branch in Hamburg, and then I was sure. With this walker, I can still walk safely in the forest, despite the often difficult uneven terrain, without m…

    Read the Full Review 
    Trustpilot
    Veloped Trek 14er M green/black/orange
    by U.Gräf
  • 8 2

    Extremely satisfied…

    Hello,
    My mum has been using the walker for some time now and she is very satisfied. The only drawback is that there is no clamp or hook to keep the rollator folded up tightly. This would be useful, for example, as a kind of hook that holds the two …

    Read the Full Review 
    Rollator Walker 12er M/L navy/black/red
    by Carsten Mohr
  • 15 10

    Trionic Veloped is an excellent walking aid…

    Trionic Veloped works well when you are walking along pavements when it is snowy, dry or wet. It's also a very good walking aid to be used in the forest when you are walking along paths or even in more difficult conditions. If you decide to buy Trion…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M navy/red/white
    by Erja Rahkola
  • 1 0

    Fantastic…

    I am very pleased with this product. Walking on uneven surfaces is much easier.…

    Rollator Walker 12er M/L black/black/gray
    by Fiona Shaw
  • 10 4

    Par Excellence!…

    Absolutely delighted with my Trionic Veloped Tour that I purchased recently. It has been an absolute boon and I’m now able to get around cut more easily than ever before. The fact that it is an all terrain walker, means that from pavement, to cobbles…

    Read the Full Review 
    Veloped Tour 12er M black/reflex/red
    by Heather Walker
  • 0 3

    Walking and working outdoors…

    My 14er is perfect, at 79 overweight with bone on bone knees, torn ACL my Veloped is a blessing. I have been out in the field repairing my fences and doing other tasks that I could not do without much difficulty when using other walkers. I do not hav…

    Read the Full Review 
    Veloped Tour 14er M black/reflex/red
    by Joseph Nazionale

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