Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • Also suitable for gardening…

    I am delighted with my new rollator. With this support, I can finally pursue my beloved gardening.…

  • An excellent help for my illness…

    I am thrilled with the high-quality production and fully assembled delivery of the Veloped. With a height of 194 cm, I can walk very well on it and have a firm footing even in the wind. Direct contact to Trionic by email works very well.…

  • Top class rollator…

    The Veloped Sport 12er I ordered arrived super packed and the assembly was done in a few minutes. The safe and reliable brakes are particularly noteworthy. Thanks to the pneumatic tyres and the handles, there is no pain in the upper arm, shoulder and…

  • Haemophilus…

    This Walker is so much better than the one supplied by the NHS. It is quieter, very stable and easily adjusted. It fits on the back seat of our car easily. Provided the front wheels are in the right position it is easy to set up for use. It provides …

  • Congratulations to the whole Trionic team!…

    What you have come up with is truly impressive. I can only recommend this walker! A few weeks ago I had an accident where my mobility has been compromised. Since I didn’t want to miss small hikes, I was looking for a stable walker. The Veloped Trek d…

  • A real all terrain walker…

    I have finally found the perfect wheeled walker! The Trionic Veloped Tour 14er M. It is adjustable to be tall enough for me, which make a nice change, I am 6 foot and in the past walkers have felt too low, what totally blew me away was being able to …

    Veloped Tour 14er M black/reflex/red
    by Miss Tilston-Brookes
  • Suggestion…

    Good morning,
    I am very happy to write to you. As you know my wife sees only 5% per eye and, after the initial difficulties, now she gets along very well with her walker. Sure, someone always must be there, but that has nothing to do with this great…

  • The good helper…

    The description on the website is completely fulfilled. I use the rollator at the seaside and on unpaved paths (parkland, forest). I have walked on the beach and on trails.

    The tyres have helped me walk safely and comfortably everywhere, even on d…

  • Mrs Ann Conry…

    So far so good. It feels sturdy and goes brilliantly. No complaints.…

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