Return Policy

If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after the delivery, without having to explain the cause of the return.

You are responsible for the arrangement and the cost of the return shipment, provided that you have received the correct product(s) according to your order.

If you haven't received what you have ordered (product, colour, size, etc.), or if the delivered product is damaged or malfunctioning, the arrangement and the cost of the return shipment will be borne by Trionic Canada.

The goods must be returned in the same state that it was delivered, i.e. new, and in its original packaging.

For any product returned Trionic Canada charges a 10% restocking fee, provided that the product delivered corresponds to your order.

Once Trionic Canada has received the returned goods in the same state as delivered, you will get 90% of the purchase amount refunded.

The desire to return the goods, and get the purchase amount refunded (-10%), shall be addressed to:

Trionic Canada
692 Sumas Street
Victoria, BC
Canada
V8T 4S6

e-mail: [email protected]
Phone: (855) 895-6635

Consequences of an insufficient return
If you are unable, in whole or in part, to return the goods as received, or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value.