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How do I order?

Safe and simple shopping

1. How do I place an order?

You can order your desired products online or over the phone:

  •  To order over the phone, call us toll free at: 1-888-499-0993. 

2. If I have questions, how do I get help?

Please call us toll free at: 1-888-499-0993

Or send us your questions and inquiries via e-mail to: [email protected]

3. How much is the shipping?

Shipping is included at no additional charge on the Trionic Veloped or Walker. There is no additional shipping charge on accessories ordered at the same time as your Trionic Veloped or Walker. Accessories shipped separately will incur additional shipping charges.

If your location is outside of Canada, please contact us for shipping rates to your destination.

4. How can I pay?

You can choose between the following payment options:

  • Visa / MasterCard
  • PayPal

5. How is my Veloped / Walker shipped?

Your Veloped/Walker is shipped through the service of UPS or Canpar shipping.

The shipping of your Veloped/Walker includes the home delivery at your door. If you have a PO Box, your order will be shipped via UPS to the nearest UPS store. When the Veloped/Walker has been shipped you'll receive a shipping notice so that you can track your shipment.

The shipment usually takes 5-7 work days, all depending on your delivery address.

6. What happens if I'm not satisfied with the Veloped or Walker?

Your purchase of a Veloped/Walker includes a 14-day return policy. 

If you are not happy with the Veloped or Walker, please contact us within 14 days after it was shipped in order to return it. All returns must be made within 14 days and in "as new" condition. 

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing.

All returns are subject to a 10% restocking fee.

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