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14-Day Return Policy

  • If you are not satisfied with the delivered Veloped or Walker, you can return it within 14 days after the delivery, without having to explain the cause of the return.
  • All returns must be made within 14 days of delivery and only in "as new" condition.  
  • The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing.
  • All returns are subject to a 15% restocking fee.
  • All returns are shipped to Trionic Canada/Dual FX Ltd, 692 Sumas Street Victoria, B.C V8T 4S6
  • For more information on returns, please call us toll free at: 1-888-499-0993

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