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14-Day Return Policy

Return policy & free return shipping*

For any delivery of a Veloped/Walker to countries within the EU;

  • If you are not satisfied with the delivered Veloped or Walker, you can return it within 14 days after the delivery, without having to explain the cause of the return.
  • All returns must be made within 14 days of delivery and only in "as new" condition.  
  • The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing.
  • All returns are subject to a 15% restocking fee.

The desire to return the goods, and get the purchase amount refunded, shall be addressed to:

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

e-mail: [email protected]
Phone: 1-888-499-0993

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